Choice & control – a direct payment gives you choice & control, Virtual Wallet is just a way of making your direct payment easier to manage.
Free – there is no cost to Virtual Wallet for individuals (or PAs or providers).
Ease-of-use – Virtual Wallet has been designed specifically for direct payments, and is used by thousands of people just like you.
Family & friends – an authorised representative can access and manage your Virtual Wallet account for you.
Less admin – Virtual Wallet is much less hassle compared to the traditional ways of having a direct payment.
Support team – The Virtual Wallet support team is on-hand to help you every step of the way.
Key Messages
Below are some suggestions for key messages to convey to different stakeholder groups.
Utilise the points on the main ‘hero’ image:
Zero cost to PAs
Developed specifically for direct payments
Timesheets are submitted electronically (on your phone)
Integrated payroll option (everything is in one place)
Eliminates all the paperwork and emails
Swift payment (5 days after timesheet submission)
Expert support is on hand whenever needed
Zero cost to providers
Developed specifically for direct payments
Eliminates all the paperwork and emails
Standardised process for dealing with every direct payment holder
Swift payment (5 days)
Reduces payment queries and bad debt risk
Expert support is on hand whenever needed
Visibility for providers 24/7
Achieves our aim of more people with choice & control
Expert support is on hand whenever needed
New referral to go-live target <14 days
Staff can view an individual’s account at any time
Lower risk of mis-use or over-spend
PAs & providers will be paid on time
Less time on audit (minutes instead of hours & weeks)
Visibility of unspent funds, easier clawbacks & more funds recycled
Promotes self-service, but has the option of a ‘supported account’
Our preferred / default way of handling direct payments, because it makes it easier for everyone
Used by 15 other funding authorities and thousands of individuals, PAs and providers.