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VIRTUAL WALLET

Virtual Wallet brings together individuals, their personalised care funding and care providers in a secure online environment.

Designed around the individual, Virtual Wallet simplifies the process of managing all types of personal care funding and puts the individual in full control of the care and support they receive.

For more information go to  www.myvirtualwallet.co.uk or take a look at this one-minute video which explains more:  Virtual Wallet - Explained: Direct Payments

FOR INDIVIDUALS

Managing your own care and support via a direct payment is one of the best kept secrets in health and social care, as it gives you choice & control.  Virtual Wallet doesn’t change any of that – it just makes it easier for you by putting the management of your direct payment in one place – your hands. 

Virtual Wallet is a safe and easy way to manage your direct payment in one place, using your phone or a computer.  Your direct payment gets paid straight in to your Virtual Wallet.  Once the care or support received is confirmed, Virtual Wallet pays your carers and providers.

For more information go to You and your loved ones | MyVirtualWallet 2024 or take a look at this one-minute video which explains more:  Virtual Wallet - Explained: Direct Payments


FOR PERSONAL ASSISTANTS

For both employed and self-employed personal assistants, Virtual Wallet provides a simple, secure way to manage your timesheets and keep track of the hours you have worked.

The Virtual Wallet payroll module can take care of all the calculations, meaning that everything is in one place. 

The set-up process is simple and Virtual Wallet is provided at no cost to the PA.

For more information go to Personal Assistants | MyVirtualWallet 2024 or take a look at this one-minute video which explains more: Virtual Wallet - Explained: Personal Assistants

FOR PROVIDERS

Direct payments are a great opportunity for providers, but they can also be a load of hassle. Virtual Wallet is an easy way for providers to deal with - and receive payments from - multiple direct payment holders.  The benefits to providers include:

  • Virtual Wallet is free of charge to care organisations and other providers and is accessed online, with an easy-to-use, web interface.

  • As Virtual Wallet holds funds on behalf of the individual, payment is guaranteed, and invoices are typically paid within 5 days of approval. 

  • Your services are visible to all individuals who use Virtual Wallet locally, helping you build your customer base.

  • Virtual Wallet reduces admin, as all bookings and invoices are managed digitally within Virtual Wallet

For more information go to Providers | MyVirtualWallet 2024

FOR STAFF

People managing their own care and support via a direct payment is good as it gives them choice & control.  

Virtual Wallet doesn’t change any of that – it just makes it easier for individuals & their families, PAs & providers…and the LA/ICB. 

Virtual Wallet is operated by PPL and is a safe and easy way for people to manage a direct payment, all in one place. 

The direct payment gets paid straight in to the individuals’ Virtual Wallet accounts.  Once the care or support received is confirmed, Virtual Wallet pays the PAs & providers.

Virtual Wallet [is new for us, has been operating here since mm/yy] and is our preferred way of managing direct payments as it makes it easier for individuals, their providers and us.   Over time, it will replace [pre-paid cards, separate bank accounts, managed accounts] and Virtual Wallet payroll will replace [existing payroll provider].

For more information go to Local Authorities and ICBs | MyVirtualWallet 2024 or take a look at the video aimed specifically at funding authorities at https://www.youtube.com/watch?time_continue=5&v=sPXzY83MhZk

SUPPORT

We’ve tried to make Virtual Wallet as easy to use as possible, but sometimes you may need a helping hand.  Your first port of call should be the Support Hub pages on the My Virtual Wallet website  - VW Support Hub.  It has dedicated pages for individuals, PAs, providers and funding authority staff.  There are user guides, videos and FAQs. 

If you still need help, you can get in touch with the Virtual Wallet support team, who are around 9-5 Monday-Friday.  The easiest way to do this is via the webchat facility on www.myvirtualwallet.co.uk.  Alternatively you can send an email to info@myvirtualwallet.co.uk or call them on 03300 582 690.